SHIPPING & RETURNS
We offer free shipping on all orders over $75 in the U.S.
SHIPPING OPTIONS AVAILABLE IN THE U.S.
Economy - Delivery in 5 to 8 Business Days via UPS or DHL eCommerce
Ground - Delivery in 4 to 6 Business Days via UPS
Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority - Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS
Please allow up to 2-4 business days for processing before orders ship from our warehouse.
If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on IBrandU.Shop
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
We offer Standard (via RRD) and Express (via DHL) shipping options depending on the destination country.
The exact available shipping options for your country will be presented during checkout.
* International orders can experience delays, please email help@Ibrandu.shop for updates.
RETURN & EXCHANGE POLICY
We know carrier issues and delays can happen, if you have not received your order by the 3rd business day after it has been scanned as "Delivered," please contact Customer Service for assistance. We find that carriers may scan a package as “Delivered” when it is still out for delivery and will deliver within the next three business days. If after 3 business days, you have still not located your delivery, and you have checked the surrounding delivery address, Customer Service will coordinate the refund of your order to original payment method for re-ordering.
Note: IBrandU.shop is not currently set up for reshipment orders or exchanges and requires that a new order is placed with the returned funds.If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.